Troubleshooting
Fix: WhatsApp Bot Sending Duplicate Messages
How to fix "WhatsApp Bot Sending Duplicate Messages". Step-by-step troubleshooting guide with solutions.
Bot replies twice to the same command. Usually two sessions racing or a webhook loop.
Confirm the symptoms
- Every !help → 2 replies.
- Started after pairing a second session.
30-second quick fix
- Stop one of the duplicate sessions.
- Check no other automation is linked to the same number.
Root causes
1. Two BotWave sessions on the same number
Only the latest should be active.
- Disconnect the older one.
2. Webhook integration replaying messages
Custom webhook misconfigured.
- Disable webhook loop.
Detailed resolution
- 1
Dashboard → Sessions → check for duplicates
Same phone number = duplicate. Drop the older one.
- 2
Check webhook integrations
Dashboard → Integrations.
Expected result
Single reply per command.
Frequently asked questions
Could a group setting cause this?
Unlikely; usually session-level.
Still stuck?
Open a support ticket from the dashboard and we will look at your session logs directly.