Troubleshooting

How do I reconnect a disconnected session?

If your bot session shows as "Disconnected" in the dashboard:


Quick fix:

  • Go to your BotWave dashboard
  • Find the disconnected session
  • Click "Reconnect"
  • If that works, you are done

    • If reconnect does not work:

  • Open WhatsApp on your phone
  • Go to Settings > Linked Devices
  • Remove the old BotWave session
  • Go back to the BotWave dashboard
  • Click "Connect WhatsApp"
  • Scan the new QR code

    • For Telegram Bot:

    Telegram bot sessions rarely disconnect. If yours did:

  • Check that your bot token is still valid (ask @BotFather)
  • If the token was revoked, generate a new one
  • Update the token in your BotWave dashboard

    • For Telegram Userbot:

    Userbot sessions auto-reconnect when the server restarts. If yours does not:

  • Go to your dashboard
  • Check the session status
  • If it shows disconnected, re-enter your API credentials

    • Related Questions

    Why does the QR connection keep disconnecting?

    Can WhatsApp ban my account for using a bot?

    Is BotWave safe to use? Does it read my messages?

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