Troubleshooting

Why does the QR connection keep disconnecting?

WhatsApp QR connections (linked devices) can disconnect for several reasons:


Common causes:

  • **Phone lost internet** - Your phone must stay connected to WiFi or mobile data. WhatsApp requires the phone to have internet for linked devices to work.
  • **WhatsApp app update** - Major WhatsApp updates sometimes reset linked devices. You will need to rescan.
  • **Too many linked devices** - WhatsApp allows up to 4 linked devices. If you have 4 already, remove one.
  • **14-day inactivity** - If your phone does not open WhatsApp for 14 days, linked devices disconnect.
  • **Phone number change** - Changing your WhatsApp number disconnects all linked devices.

  • How to fix it:

  • Open WhatsApp on your phone
  • Go to Settings > Linked Devices
  • Remove the old BotWave session if it shows
  • Go to your BotWave dashboard
  • Click "Reconnect" or "Re-scan QR"
  • Scan the new QR code

  • Preventing disconnections:

  • Keep your phone connected to internet at all times
  • Do not remove linked devices from WhatsApp settings while the bot is running
  • Check your dashboard periodically to make sure the session is "Active"
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