Fix: Telegram Bot Not Responding
Troubleshoot Telegram bot connection issues. Token validity, webhook setup, and group permissions.
Telegram bot is connected per the dashboard but does not respond. Single most common cause: privacy mode left enabled in BotFather.
Confirm the symptoms
- /help in group → no reply.
- /help in DM → works.
- Other bot commands ignored.
30-second quick fix
- @BotFather → /setprivacy → DISABLE.
- Make sure the bot has the required admin permissions.
Root causes
1. Privacy mode ON
Default for new bots.
- Disable.
2. Bot not added to group
Pasting token isn't the same as adding the bot to a chat.
- Group → Add member → search username.
3. Bot session crashed
Rare; dashboard shows "Disconnected".
- Reconnect.
4. Token revoked / regenerated
BotFather → /token regenerates and invalidates the old token.
- Paste the new token into BotWave.
Detailed resolution
- 1
Verify session is Connected
Dashboard → Sessions.
- 2
Disable privacy mode
/setprivacy in BotFather.
/setprivacy - 3
Confirm bot is added to group
Group info → members.
- 4
Send /help in DM with the bot
If this works, the issue is group-side.
Expected result
Bot responds to commands in groups.
Frequently asked questions
Token rotated, what now?
Paste new token in Dashboard → Sessions → Edit.
Still stuck?
Open a support ticket from the dashboard and we will look at your session logs directly.
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