Troubleshooting
Fix: WhatsApp Bot Not Sending Media
How to fix "WhatsApp Bot Not Sending Media". Step-by-step troubleshooting guide with solutions.
Bot tries to send media (sticker, image, audio) but the media doesn't arrive. Usually a transient pipeline issue or size limit.
Confirm the symptoms
- Text replies fine; media does not.
- Specific commands fail (!sticker, !download).
30-second quick fix
- Wait 5 min and retry.
- Check Dashboard → Status.
Root causes
1. WhatsApp media servers slow
Upstream.
- Wait.
2. File exceeds WhatsApp limit
WhatsApp caps: 100 MB video, 16 MB audio, 5 MB sticker.
- Resize/compress.
3. Bot container ran out of disk
Rare; resolved server-side.
- Message support.
Detailed resolution
- 1
Retry
- 2
Check Dashboard → Status for outages
- 3
Lower file size
Expected result
Media arrives.
Frequently asked questions
WhatsApp file size limits?
Video 100 MB, audio 16 MB, sticker 100 KB static / 500 KB animated.
Still stuck?
Open a support ticket from the dashboard and we will look at your session logs directly.
Other troubleshooting guides
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