Fix: WhatsApp Sticker Command Not Working
Fix sticker creation issues. Media format, file size limits, and correct command syntax.
!sticker is invoked but the sticker doesn't arrive (or arrives broken). Usually a media-pipeline issue: bad input format, file too large, or codec problem.
Confirm the symptoms
- !sticker runs but no reply.
- Reply is "Failed to process sticker".
- Sticker arrives as a regular image instead.
30-second quick fix
- Send a JPG or PNG (not HEIC).
- Make sure file size is under 5 MB.
- Try a smaller, square image.
Root causes
1. HEIC images (Apple)
WhatsApp's sticker pipeline mishandles HEIC.
- Convert to JPG before sending.
2. File too large
>5 MB images often fail.
- Compress / resize.
3. Animated/video input > 6s
Auto-trimmed but sometimes fails encoding.
- Pre-trim manually.
4. Server media pipeline temporary outage
Rare.
- Try again in 5 min.
Detailed resolution
- 1
Confirm format
JPG, PNG, WebP, or short MP4. Convert HEIC.
- 2
Check size
Under 5 MB.
- 3
For animated: trim to ≤6s before sending
Use any video editor.
- 4
Try !sticker --square as a fallback
Simpler encoding path.
Expected result
Sticker arrives within 1-2s.
Frequently asked questions
iPhone HEIC?
iPhone defaults to HEIC; in Settings → Camera → Formats, pick "Most Compatible" (JPG) for sticker reliability.
Still stuck?
Open a support ticket from the dashboard and we will look at your session logs directly.
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