Troubleshooting

Fix: WhatsApp Sticker Command Not Working

How to fix "WhatsApp Sticker Command Not Working". Step-by-step troubleshooting guide with solutions.

Sticker creation fails entirely. See whatsapp-sticker-not-sending for detailed walkthrough.

Confirm the symptoms

  • No sticker arrives.
  • Sticker arrives broken/garbled.

30-second quick fix

  • Try a JPG or PNG; under 5 MB; square aspect ratio.

Root causes

  1. 1. HEIC / oversized / unsupported format

    See related fix page.

    • Convert/resize.

Detailed resolution

  1. 1

    See whatsapp-sticker-not-sending

Expected result

Stickers arrive correctly.

Frequently asked questions

Why two sticker fix slugs?

They cover overlapping search intent ("not sending" vs "not working"). Both point at the same root causes.

Still stuck?

Open a support ticket from the dashboard and we will look at your session logs directly.

Other troubleshooting guides

Related how-to guides