How-To Guidebeginner5 minutes

How to Use Bots for Online Business

Step-by-step guide: How to Use Bots for Online Business. Easy to follow with screenshots and examples.

Online-first businesses (e-commerce, digital products, online courses) get the most leverage from BotWave: catalog pulls, order tracking, abandoned-cart reminders, post-purchase support.

Prerequisites

  • Active session for your customer-facing channel.

Step-by-step instructions

  1. 1

    Hook up your catalog

    Dashboard → Integrations → Shopify / WooCommerce / Paystack. Or paste a CSV. The bot can answer "what is the price of X?" and "is X in stock?" from this data.

  2. 2

    Set up order-tracking command

    !track <order id>. The bot queries your platform and replies with status.

  3. 3

    Enable abandoned-cart reminders

    Scheduled message via webhook from your store: "Hi {name}, you left {product} in your cart!"

  4. 4

    Post-purchase NPS

    Schedule a follow-up 24h after purchase: "How was your experience?". Track NPS in dashboard.

Expected result

A 24/7 sales/support layer that reduces support load and recovers abandoned revenue.

Frequently asked questions

Which platforms integrate?

Shopify, WooCommerce, Paystack (Nigeria), Flutterwave, BigCommerce. CSV import for everything else.

Ready to put this into practice?

Create your free BotWave account and connect a session in under 2 minutes.

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