Automate WhatsApp customer support without hiring

Small teams cannot answer every WhatsApp message manually. BotWave handles FAQs, sends auto-replies when you are away, and keeps support groups organized.

Solo founders and small teams running customer support on WhatsApp can't afford Zendesk/Intercom. BotWave provides 80% of help-desk functionality (auto-FAQ, after-hours, escalation) for a fraction of the cost, without requiring customers to install anything new.

The problem

Answering the same questions from different customers every day
Customers messaging at 2am expecting instant replies
Support conversations getting mixed up in busy groups
No record of what was asked and answered
Hiring dedicated support staff is too expensive

How BotWave solves it

AI FAQ Responses

!ai

AI learns from your business context and answers common customer questions automatically.

AFK Auto-Reply

!afk

Set custom away messages outside business hours. Customers know when to expect a reply.

Welcome Messages

!welcome

New customers get a greeting with your service menu, hours, and contact options.

Anti-Spam

!antidelete

Block spam in customer groups. Keep conversations focused and professional.

Announcements

!tagall

Broadcast service updates, new offerings, or important notices to all customers at once.

Translation

!translate

Serve customers in different languages. Auto-translate messages.

Commands you will use most

!ai

FAQ answers from a knowledge base you maintain.

!afk

After-hours response with expected reply time.

!escalate

Forwards genuine issues to your team channel.

!ticket

Creates a tracking reference customers can quote later.

Getting started

1Build your FAQ knowledge base in the AI context editor.
2Set business hours and an after-hours message.
3Train staff on which tickets to escalate vs auto-handle.
4Review the weekly report to find gaps in your FAQ.

FAQ

Compared to a full help-desk?

BotWave handles the front line (FAQ + triage). Use a real help-desk if you need agent inboxes, SLAs, and multi-channel.

Can multiple agents share a session?

No, BotWave is single-operator. For agent-inbox needs see Wati or Respond.io.

Set up BotWave for customer support

Free to start. Set up in under 2 minutes. No coding needed.

Get Started Free

Related how-to guides

whatsapp ai auto reply auto reply whatsapp