BotWave for Customer Support Teams with BotWave
How customer support teams use BotWave for automation. 24/7 availability, FAQ automation, Ticket creation.
A general-purpose customer-support bot for WhatsApp/Telegram, same engine, more flexibility than the dedicated vertical pages.
The problem
- Managing customer support teams groups manually
- Spam and off-topic messages
- No automation tools available
How BotWave solves it
24/7 availability
24/7 availability automation powered by BotWave.
FAQ automation
FAQ automation automation powered by BotWave.
Ticket creation
Ticket creation automation powered by BotWave.
Commands you will use most
!aiFAQ.
!escalateHand-off.
!ticketTrack.
Getting started
- 1Build FAQ KB.
- 2Configure escalation routing.
- 3Train team on triage policy.
FAQ
Live agent inbox?
No, pair with Wati/Respond.io for multi-agent.
Webhooks?
Yes, escalate hands off to your tools.
Set up BotWave for your customer support teams
Free to start. Set up in under 2 minutes. No coding needed.
Get Started FreeOther use cases
BotWave for Customer Support
Automate WhatsApp customer support without hiring
BotWave for Businesses
Automate customer replies on WhatsApp
BotWave for Online Vendors
Turn your WhatsApp into a storefront