Automate customer replies on WhatsApp

Small businesses in Nigeria live on WhatsApp. BotWave handles customer questions, order inquiries, and support automatically so you can focus on running your business.

Nigerian SMBs run customer service on personal WhatsApp numbers and waste 3-5 hours daily answering the same questions: "How much?", "Is it available?", "Where are you located?", "Can I order today?". BotWave turns those FAQs into automated, branded replies that work 24/7, and quietly tags genuinely new questions for the owner to handle personally.

The problem

Replying to the same customer questions over and over
Missing messages while you sleep
No way to send bulk announcements to customers
Customers asking for prices, availability, location repeatedly
Managing multiple groups for different product categories

How BotWave solves it

AI Auto-Replies

!ai

The AI learns your business info and answers customer questions 24/7. Price inquiries, location, hours, all handled.

AFK Auto-Response

!afk

Set a custom away message when you are busy or sleeping. Customers know you will reply soon.

Broadcast Messages

!tagall

Send announcements to all group members. New product? Sale? Let everyone know at once.

Group Moderation

!warn

Keep customer groups clean. Auto-warn spammers, delete off-topic content.

Translation

!translate

Auto-translate messages for customers who speak different languages.

Receipt Scanning

!scan

Customers can send payment receipts and the bot extracts the details automatically.

Real-world example

Lagos fashion vendor saves 4 hours/day

A Lagos-based fashion vendor with 1,800 WhatsApp contacts and 12 active groups was answering ~300 questions a day. After BotWave: AI auto-reply handles price/availability/location questions, AFK mode kicks in 10pm-7am with a friendly "I will reply first thing morning" message, and !tagall sends new-arrival announcements to all groups simultaneously.

Result: 4 hours/day reclaimed, customer satisfaction up (questions answered in seconds, not hours), and zero unanswered messages overnight.

Commands you will use most

!ai

AI learns your shop info (prices, hours, location) and answers customers 24/7.

!afk

Custom away message when you sleep / are busy.

!tagall

New-product / sale broadcasts to entire customer group at once.

!translate

Serve French/Hausa/Yoruba customers automatically.

!scan

Extract details from payment receipts customers send.

Getting started

1Sign up with your business WhatsApp number.
2In the dashboard's AI setup, paste your shop info: prices, location, hours, return policy, payment methods.
3Set AFK to your preferred off-hours message.
4For customer groups, add the bot as a member and promote to admin.
5Enable broadcast (!tagall) for new product announcements.

FAQ

Will customers know they're talking to a bot?

Yes, the bot is transparent. It reveals itself in !help and the AI mode signs off as your business assistant. Hiding bot status would damage trust.

Can the bot take payments?

No payment processing inside the bot. It can extract details from receipts customers send and confirm the amount/reference, but actual payment happens via your existing payment provider.

What about WhatsApp banning my number for being a bot?

BotWave's anti-ban (warmup, randomised delays, daily caps) is designed specifically for SMB use. Stay within the 200/day default and use opted-in customer audiences only.

Can I import my contacts?

No bulk import, sending unsolicited bulk messages is the #1 ban trigger. Customers must DM you first to opt in.

Automate your business WhatsApp

Free to start. Set up in under 2 minutes. No coding needed.

Get Started Free

Related how-to guides

auto reply whatsapp whatsapp ai auto reply whatsapp broadcast messages