Manage delivery orders and riders on WhatsApp

Delivery services in Nigeria and across Africa run on WhatsApp. BotWave helps manage rider groups, automate order confirmations, and keep customer communication professional.

Delivery startups in Nigeria run rider coordination and customer comms on WhatsApp. BotWave automates order confirmations, rider broadcasts, and route polls.

The problem

  • Coordinating multiple riders in a single group
  • Customers asking "where is my order" constantly
  • No organized way to confirm pickups and deliveries
  • Spam and off-topic messages in rider groups
  • Managing different zones and routes

How BotWave solves it

AI Auto-Reply

!ai

Handle common customer questions about delivery times, coverage areas, and pricing automatically.

AFK Status

!afk

Set your availability. Let customers know when you are offline or between deliveries.

Broadcasts

!tagall

Send route updates, new policies, or zone changes to all riders at once.

Anti-Spam

!antidelete

Keep rider groups professional. No spam, no irrelevant content.

Polls

!poll

Vote on shift preferences, route assignments, and scheduling.

Welcome Messages

!welcome

New riders get onboarding info, rules, and zone assignments automatically.

Commands you will use most

!tagall

Broadcast urgent route changes to riders.

!poll

Shift / zone preference voting.

!ai

Customer FAQ (rates, ETAs, areas).

!schedule

Weekly shift reminders.

Getting started

  1. 1Build customer FAQ context (rates, areas, hours).
  2. 2Add bot to rider groups; set up shift polls.
  3. 3Configure anti-spam in rider groups.

FAQ

Can riders accept orders via bot?

No, actual order acceptance happens in your dispatch system. Bot is for comms.

ETAs?

Bot can echo ETAs from your dispatch via webhook, not generate them.

Set up BotWave for your delivery service

Free to start. Set up in under 2 minutes. No coding needed.

Get Started Free

Other use cases

BotWave for Delivery Services

BotWave for Delivery Services with BotWave

BotWave for Businesses

Automate customer replies on WhatsApp

BotWave for Customer Support

Automate WhatsApp customer support without hiring

Related how-to guides

auto reply whatsappwhatsapp broadcast messages